Driving Efficiency and Automation in Global Insurance Operations
A leading global insurance organisation with over 4,000 employees, operating across the USA, Canada, UK, Netherlands, and Italy, partnered with Percipere to enhance operational efficiency, streamline global processes, and accelerate automation across finance, procurement, treasury, and human resources functions. The organisation sought to address inefficiencies arising from rapid growth, integration complexities, and manual workflows, while ensuring reliable system operations and regulatory compliance.
Business Challenge
The company faced multiple operational and integration challenges, including defects arising from quarterly SAP updates, rapid growth through acquisitions across different regions, manual and time-consuming bank transfer and accounts payable processes, and integration issues with SAP Cloud Platform Integration (CPI). These challenges collectively impacted efficiency, process reliability, and the ability to maintain standardized operations across global locations.
Value Proposition
Percipere implemented a comprehensive approach combining SAP S/4HANA Public Cloud, RPA, process automation, and strategic consulting to streamline operations:
- Process Optimisation: Streamlined banking, treasury, procurement, and revenue interfaces, improving operational efficiency and control.
- ERP and Cloud Implementation: Deployed SAP S/4HANA Public Cloud, SAP SuccessFactors, SAP Analytics Cloud, SAP Concur, SAP Ariba, and SAP Cloud Platform Integration to standardise processes, automate workflows, and enhance system integration.
- Global Application Support: Provided Application Maintenance Services (AMS) and managed projects and change requests for US, UK, and Europe localisations.
- Robotic Process Automation (RPA): Implemented UiPath OCR engine and automated Accounts Payable processes, reducing manual effort and accelerating invoice processing.
- Integration and Defect Management: Ensured seamless integration of SAP S/4HANA Cloud with SAP Ariba, SuccessFactors, Concur, and Analytics Cloud while delivering defect-free localisation packages.
Business Outcomes Delivered
- Faster regulatory and compliance response: Streamlined processes reduced time to value for legal and compliance requirements.
- Integration issues resolved quickly: Addressed integration challenges within one month.
- Enhanced operational efficiency: Extensive automation and process optimisation improved productivity across finance and procurement functions.
- Global support and scalability: SAP S/4HANA Cloud supported operations across multiple regions with hypercare support for quarterly updates.
- Error reduction and automation: UiPath OCR engine automated invoice creation for complex scenarios, minimising manual effort and errors.
“Percipere has been indispensable in guiding us along our SAP S/4HANA journey. Their expertise spans business process improvement, Cloud Platform Integration, custom development, incident resolution, RPA, and managed services. Their structured approach to problem-solving has delivered significant benefits across our organisation.”
Director of Financial Applications, Global Insurance Organisation
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