SAP Managed Services
We deliver SAP managed services that go beyond ticket-fixing—building an intelligent, resilient, and future-ready SAP environment capable of supporting continuous growth and innovation. Our approach ensures that your operations don’t just run—they evolve.
From System Availability to System Resilience —Powered by iAMS
Traditional SAP application managed services models are reactive and outdated. That’s why we created iAMS, our proprietary Intelligent Application Management & Support framework designed for modern enterprises.
Unlike traditional AMS, iAMS combines AI, automation, SAP system monitoring, and process intelligence to transform your SAP landscape from a cost centre into a strategic enabler. With iAMS, your SAP environment becomes resilient, predictive, and continuously optimized for performance.
What is Percipere iAMS?
iAMS (Intelligent Application Management & Support) is Percipere’s next-generation framework that unifies:
Traditional AMS Reliability
24/7 service desk, functional support (L2/L3), SAP application management, change management, testing, and SAP Basis administration.
Cognitive IT Operations
AIOps for predictive issue prevention, RPA automation for routine tasks, intelligent chatbots for user self-service, FUTUROOT for process governance & visibility, and IT infrastructure monitoring for end-to-end stability.
Business impact focus
Cost efficiency, operational resilience, faster innovation cycles, and improved SAP application lifecycle management.
By blending AI, automation, and deep SAP expertise, iAMS enables your systems to anticipate, act, and adapt—reducing cost-to-serve, increasing availability, and unlocking continuous improvement.
The iAMS Maturity Roadmap
A Value-Based Journey for NextGen IT Operations
A strategic, value-driven model that transforms how SAP operations evolve over time. Each stage enhances resilience, improves performance, and frees up capacity for innovation.
Comprehensive SAP Managed Services Delivered Through iAMS
Core AMS Services
- Functional Support (L2/L3):Incident management, enhancements, and problem resolution
- Change Management: Controlled implementation minimizing operational risk
- Basis & Monitoring: System refreshes, user administration, performance optimization, and SAP system monitoring
- Testing Services: Functional, integration, and regression testing for landscape stability
Cognitive IT Operations
- IT Ops Automation: AIOps for rapid root cause analysis and proactive incident prevention.
- Business Process Automation: RPA + AI/ML for higher productivity.
- User Experience Modernization: Chatbots and intelligent assistants reducing ticket volumes.
- Process Governance: FUTUROOT process mining for transparency, compliance, and bottleneck detection.
- Agile/DevOps Delivery: Faster release delivery cycles with continuous improvement.
Why Percipere?
When you choose Percipere, you partner with experts who combine clarity, ownership, mastery, and respect to engineer resilience into your SAP environment.
Unmatched Tool Chain
Success Stories
For a global manufacturer of industrial and hardware tools based in the UK
- 30% Cost Reduction through intelligent automation.
- Faster Ticket Resolution via AIOps and cross-skilling
- Higher Productivity unlocked through AI/ML and RPA bots.
- Significant Ticket Reduction by empowering users with enhanced knowledge and self-service tools.
What Customers Are Saying About Percipere iAMS
“Partnering with Percipere for AMS has transformed the way we manage our SAP landscape. What impressed us most was Percipere’s blend of automation and deep functional expertise—our business-critical processes run with higher stability, and downtime has virtually disappeared.”
CIO, Global Manufacturing Enterprise
Insights & Thought Leadership
Achieving Growth and Efficiency for OS Doors with SAP S/4HANA® Public Cloud Edition and PerciScan
OS Doors, a leading manufacturer of kitchen and bedroom doors, offers over 6,000 styles, colours, and finishes, serving customers across Ireland and the UK—from independent tradespeople to large distributors.
Driving Process Optimisation Ahead of SAP S/4HANA Migration
A diversified global agribusiness partnered with Percipere and FUTUROOT to optimise pre-migration processes and prepare for a critical SAP ECC to SAP S/4HANA® transformation within 12 months.