SAP Managed Services
We deliver SAP Managed Services and SAP Application Management Services (AMS) that go beyond ticket-fixing—building an intelligent, resilient, and future-ready SAP environment capable of supporting continuous growth and innovation.
From SAP System Availability to Intelligent SAP Resilience with iAMS
Traditional SAP application managed services models are reactive and outdated. That’s why we created iAMS, our proprietary Intelligent Application Management & Support framework designed for modern enterprises.
Unlike traditional AMS, iAMS combines AI, automation, SAP system monitoring, and process intelligence to transform your SAP landscape from a cost centre into a strategic enabler. With iAMS, your SAP environment becomes resilient, predictive, and continuously optimized for performance.
What is Percipere iAMS?
iAMS (Intelligent Application Management & Support) is Percipere’s next-generation framework that unifies:
Traditional AMS Reliability
24/7 service desk, functional support (L2/L3), SAP application management, change management, testing, and SAP Basis administration.
Cognitive IT Operations
AIOps for predictive issue prevention, RPA automation for routine tasks, intelligent chatbots for user self-service, FUTUROOT for process governance & visibility, and IT infrastructure monitoring for end-to-end stability.
Business impact focus
Cost efficiency, operational resilience, faster innovation cycles, and improved SAP application lifecycle management.
By blending AI, automation, and deep SAP expertise, iAMS enables your systems to anticipate, act, and adapt—reducing cost-to-serve, increasing availability, and unlocking continuous improvement.
The iAMS Maturity Roadmap
A Value-Based Journey for NextGen IT Operations
A strategic, value-driven model that transforms how SAP operations evolve over time. Each stage enhances resilience, improves performance, and frees up capacity for innovation.
Comprehensive SAP Managed Services Delivered Through iAMS
Core AMS Services
- Functional Support (L2/L3):Incident management, enhancements, and problem resolution
- Change Management: Controlled implementation minimizing operational risk
- Basis & Monitoring: System refreshes, user administration, performance optimization, and SAP system monitoring
- Testing Services: Functional, integration, and regression testing for landscape stability
Cognitive IT Operations
- IT Ops Automation: AIOps for rapid root cause analysis and proactive incident prevention.
- Business Process Automation: RPA + AI/ML for higher productivity.
- User Experience Modernization: Chatbots and intelligent assistants reducing ticket volumes.
- Process Governance: FUTUROOT process mining for transparency, compliance, and bottleneck detection.
- Agile/DevOps Delivery: Faster release delivery cycles with continuous improvement.
Why Percipere?
When you choose Percipere, you partner with experts who combine clarity, ownership, mastery, and respect to engineer resilience into your SAP environment.
Unmatched Tool Chain
Success Stories
For a global manufacturer of industrial and hardware tools based in the UK
- 30% Cost Reduction through intelligent automation.
- Faster Ticket Resolution via AIOps and cross-skilling
- Higher Productivity unlocked through AI/ML and RPA bots.
- Significant Ticket Reduction by empowering users with enhanced knowledge and self-service tools.
What Customers Are Saying About Percipere iAMS
“Partnering with Percipere for AMS has transformed the way we manage our SAP landscape. What impressed us most was Percipere’s blend of automation and deep functional expertise—our business-critical processes run with higher stability, and downtime has virtually disappeared.”
CIO, Global Manufacturing Enterprise
FAQ’s
What are SAP managed services?
SAP managed services involve outsourcing the monitoring, maintenance, support, and optimisation of your SAP systems to a specialist partner. Rather than building and maintaining an internal SAP team, organisations partner with experts like Percipere to ensure their SAP environment runs smoothly 24/7.
Managed services cover functional support (resolving SAP application issues), technical support (database, basis, infrastructure), proactive monitoring to prevent problems, incident management, and continuous performance optimisation. Modern managed services also integrate automation and AI to improve efficiency and reduce operational overhead.
What is SAP AMS (Application Management Services)?
SAP AMS (Application Management Services) refers to the ongoing management, support, monitoring, and optimisation of SAP applications after implementation. AMS includes incident resolution, system monitoring, performance tuning, upgrades, and continuous improvement. Modern SAP AMS solutions, like Percipere’s iAMS framework, combine AI, automation, and predictive monitoring to improve system availability, reduce downtime, and optimise business performance.
How do Percipere’s SAP managed services reduce downtime?
Traditional reactive support waits for issues to occur, then responds. Percipere’s SAP managed services use proactive monitoring, automation, and predictive analytics to identify and resolve issues before they impact business operations.
Our iAMS framework monitors system health continuously, uses AI to predict potential failures, and automates routine fixes so problems are resolved in minutes instead of hours. The result: Our customers typically see 60-70% reduction in unplanned downtime and 40-50% faster incident resolution times. This means fewer expensive outages, better user productivity, and more reliable business operations.
Do we need 24/7 SAP support?
It depends on your business model. If your SAP system is mission-critical, supports global operations, or runs 24/7 (like manufacturing, distribution, or financial services), then yes—24/7 support is essential. Even a one-hour outage can cost tens of thousands of pounds and damage customer relationships.
Organisations with critical operations need partners who can respond immediately to issues at any time. If your SAP usage is business-hours only and non-critical, you may have flexibility with coverage times. Percipere offers flexible support models to match your needs, from business-hours support to full 24/7/365 coverage with defined SLAs.
What is included in Percipere’s SAP application support services?
Our SAP application support services cover the full range of issues that users encounter within SAP. This includes:
- Incident management: Logging, prioritising, and resolving user-reported issues
- Functional expertise: Resolving issues across SAP modules (Finance, Procurement, Supply Chain, HR, etc.)
- System monitoring: Proactive checks to identify problems before users notice them
- Bug fixes and patches: Staying current with SAP updates and security patches
- Performance tuning: Optimising system performance based on usage patterns.
Advanced application support also includes process optimisation recommendations and continuous improvement suggestions based on system usage data.
How quickly can SAP managed services resolve critical issues?
Response time depends on severity level. For critical issues that impact business operations, first-response is typically within 1 hour (24/7) and targets full resolution within 4 hours. High-priority issues (significant functionality impaired) respond within 4 hours with target resolution in 8 hours. Medium-priority issues respond within 8 hours with target resolution in 24 hours. Non-critical issues follow standard resolution timelines.
These SLAs are defined upfront in your managed services agreement. The key advantage of intelligent managed services (iAMS) is that many critical issues are prevented entirely through proactive monitoring and predictive issue detection, so you never reach that point of crisis.
What’s the difference between SAP managed services and regular support?
Regular support is reactive in nature. You call when there’s a problem, someone responds, they fix it. In this mode, Issues pile up, performance degrades slowly, and you only react when something breaks. Percipere’s SAP Managed services on the other hand are proactive.
We monitor your system 24/7, identify issues before they impact users, fix problems automatically where possible, and continuously optimise performance. Managed services also include strategic elements like performance reporting, capacity planning, and upgrade recommendations and not just reactive firefighting. The difference is like the difference between waiting for your car to break down versus regular maintenance. Managed services prevent most problems and optimise your SAP investment continuously.
What ROI should we expect from SAP managed services?
Our customers typically see a 60-70% reduction in unplanned downtime and 40-50% reduction in incident resolution time, 20-30% reduction in SAP infrastructure costs (through optimisation and automation), and Improved system performance and user adoption (through proactive tuning).
Most customers see a payback within a few months through avoided outages alone. The real value compounds over time as your SAP investment performs optimally, your team focuses on strategic work (not firefighting), and your infrastructure runs lean and efficient. One prevented critical outage often justifies the entire annual managed services investment.
Can Percipere’s SAP managed services help with performance tuning and optimisation?
Yes, this is a core value-add. Beyond incident management, our managed services include continuous performance optimisation. This means:
- Monthly performance reviews identifying bottlenecks and slow processes.
- Database optimisation (indexing, statistics, query tuning).
- System configuration reviews ensuring SAP is configured for your specific workload.
- Infrastructure recommendations (memory, CPU, storage allocation).
- User experience optimisation (dashboard performance, report tuning).
Percipere’s iAMS framework also uses AI to identify optimisation opportunities automatically. Many of our customers discover that 20-30% performance
Insights & Thought Leadership
Achieving Growth and Efficiency for OS Doors with SAP S/4HANA® Public Cloud Edition and PerciScan
OS Doors, a leading manufacturer of kitchen and bedroom doors, offers over 6,000 styles, colours, and finishes, serving customers across Ireland and the UK—from independent tradespeople to large distributors.
Driving Process Optimisation Ahead of SAP S/4HANA Migration
A diversified global agribusiness partnered with Percipere and FUTUROOT to optimise pre-migration processes and prepare for a critical SAP ECC to SAP S/4HANA® transformation within 12 months.