Driving Efficiency and Automation in Global Food & Beverage Operations
A leading global food and beverage company, operating across multiple regions including the UK, France, Brazil, the US, and Manila, partnered with Percipere to enhance operational efficiency and accelerate automation in shared services functions. With over 10,000 employees, the organisation sought to address inefficiencies in processes such as ERP-to-BI reconciliation, quality management, accounts payable, record-to-report functions, and IT service desk operations.
Business Challenge
The company faced several operational and process-related challenges, including high attrition rates in the shared services function, which led to a loss of valuable institutional knowledge, and disparate ways of working due to limited system standardisation and insufficient process documentation. Additionally, manual and time-consuming tasks across finance and support functions—such as ERP-to-BI reconciliation, quality management, accounts payable, and record-to-report processes—reduced productivity and increased the risk of errors, while limited visibility and control over processes made prioritisation and efficiency improvements difficult.
Value Proposition
Percipere implemented a comprehensive approach combining RPA (Robotic Process Automation), process mining, and strategic consulting to improve efficiency and standardise operations:
- Process review and assessment: Conducted in an agile manner over two months, followed by a one-month deep-dive to build a detailed roadmap for automation.
- RPA implementation: Deployed 45 bots across 30 business processes within a year, achieving faster processing, improved accuracy, and measurable ROI.
- Process mining: Identified critical bottlenecks and inefficiencies, enabling prioritisation and focused improvements.
- Strategy rollout and standardisation: Unified ways of working across regions and support functions, ensuring consistency and scalability.
- Evaluation of new-generation software: Reassessed traditional processes to align with automation and modern technology capabilities.
Business Outcomes Delivered
- Enhanced productivity: Automation of key processes reduced manual effort and improved personnel efficiency.
- Improved accuracy and consistency: 45 bots implemented across 30 processes ensured reliable and standardised operations.
- Strategic insights: Process mining enabled identification and prioritisation of bottlenecks for improvement.
- Agile and unified operations: Standardised ways of working across regions and support functions enhanced operational control.
- Scalable automation framework: Established a foundation for ongoing process improvements and technology adoption across the global organisation.
“Percipere provided expertise in business process mapping, development and the complete project life cycle, aiding Danone to make a start on the automation journey! You guys have been amazing, I have to say I am impressed by your agile ways of working, accountability and persistence in resolving the varied and complex problems during the first go live. You have become in a very short period a strategic partner for us in our journey to automation though SAP,RPA, Process Mining and all other strategic initiatives.”
Leadership Team, Global Food and Drinks Manufacturer
Insights & Thought Leadership
Let us guide you on your digital transformation journey!